Aq998 Privacy Policy

1 Introduction

aq998 (aq998.ws) treats your privacy as its highest priority. This Privacy Policy explains what personal information we collect, how we use it, and how we keep it secure. By using our platform, you are considered to have consented to this Privacy Policy.

This Policy aq998applies to all services — including the website, mobile app, Live Casino, Sports Betting, and customer support. We believe transparency is the foundation of trust, which is why this policy has been written to be as clear and straightforward as possible.

Although this Privacy Policy is written in Bengali, the original English version shall prevail in the event of any legal dispute. If any part of this policy is unclear, our support team is always ready to help.

2 What information we collect

aq998 Only the data we need is collected. We never ask for unnecessary personal information. A breakdown of the different types of data is provided below.

2.1 Information Collected at Registration

• Full name (as per national ID)
• Date of Birth (for age verification)
• Email address and mobile number
• Current residential address
• Preferred language and currency
• Login credentials (password stored in encrypted form)

2.2 Information for KYC Verification

• Copy of national ID or passport
• Proof of address (utility bill or bank statement)
• Selfie or live photo (if required)

2.3 Transaction-Related Information

• Payment method details (bKash, Nagad, Rocket number)
• Deposit and withdrawal history
• Betting and gaming activity history

2.4 Automatically Collected Data

3 How we use your information

Collected data is used only for specific and legitimate purposes. aq998 We never use your information for any other purpose.

1. Account management: For registration, login, password reset, and account-related communications.
2. Identity verification: To complete the KYC process and verify your age.
3. Payment processing: To process deposits and withdrawals securely.
4. Security and fraud prevention: To protect the platform from unauthorized access, money laundering, and fraudulent activity.
5. Legal obligation: To meet the requirements of government regulatory authorities.
6. Service Improvement: To conduct anonymous analytics for improving the platform experience.
7. Promotional communications: To inform you about bonuses and offers, with your consent only.
8. Customer Support: To handle complaints, answer questions, and resolve issues.

4 Data Sharing and Disclosure

aq998 Shares information with third parties only in limited circumstances and under strict controls. These circumstances are detailed below.

4.1 Trusted Service Providers

We work with select third parties who assist in operating our services. These parties may only use data for specific purposes and are bound by strict confidentiality agreements.

• Payment processing providers (bKash, Nagad, Rocket payment gateway)
• KYC and identity verification service providers
• Cloud hosting and server management providers
• Cybersecurity and fraud detection services
• Customer support software provider

4.2 Disclosure Under Legal Obligations

Under the following circumstances, we may be required to disclose information to the relevant authorities:

• By court order or valid legal process
• To cooperate with investigations by government regulatory authorities
• To comply with anti-money laundering laws
• In matters related to national security

5 Data Security Measures

aq998 Industry-standard security technology is used to keep your data protected. Our security measures are regularly tested and kept up to date.

5.1 Technical Security

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption
• Password Hashing: Passwords are encrypted using the bcrypt algorithm
• Firewall Protection: Advanced firewall system active 24/7
• DDoS Protection: The platform is protected against cyberattacks
• Two-Factor Authentication: 2FA available for added security
• Security Audit: Regular third-party security assessments

5.2 Organizational Security

Alongside technical safeguards, we enforce strict security policies at the organizational level. Only authorized personnel can access specific data, and every access is logged. All staff undergo regular data protection training.

6 Cookie Policy

aq998 This website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve the platform's functionality.

6.1 Types of Cookies

6.2 Cookie Controls

You can delete or disable cookies at any time through your browser settings. Keep in mind that disabling essential cookies may cause certain features of the site to not work properly. Cookie settings vary by browser — refer to your browser's help section for guidance.

7 Data Retention Period

We only retain data for as long as it is necessary or legally required. Once the retention period expires, data is securely deleted or anonymized.

• Account information: For the duration of the active account and up to 5 years after closure
• Transaction records: Up to 7 years where legally required
• KYC documents: Up to 5 years after account closure
• Communication history: Up to 3 years after last contact
• Betting history: For the duration of account activity and up to 2 years after closure
• Log Files: Deleted within 90 days once the security need has passed

8 Your Rights

aq998As a user of -, you have full control over your personal data. A detailed overview of all your rights is provided below.

8.1 How to Exercise Your Rights

To exercise any of your rights support@aq998.ws. When submitting your request, please include your registered email and account ID. For security purposes, your identity will be verified before the request is processed — within 30 business days.

In some cases, legal or contractual obligations may prevent us from deleting your data or stopping its processing — detailed reasons will be provided in such instances.

9 Child Protection

aq998's services are strictly for individuals aged 18 and above. We do not knowingly collect or store personal information from anyone under the age of 18.

Age is verified at registration using date of birth and KYC documents. If we receive information about an account belonging to a minor, we will immediately suspend that account and delete all associated data.

10 International Data Transfers

aq998's servers and third-party service providers may be located in various countries, which means your data may be transferred internationally.

All such transfers are carried out securely and in compliance with applicable laws. We ensure that receiving parties maintain adequate data protection standards and are bound by strict confidentiality agreements. Encryption is always applied to international transfers.

11 Privacy Policy Updates

aq998 reserves the right to update this Privacy Policy at any time. In the event of changes, we will notify you through the following methods:

• A notice will be sent to your registered email
• A notification will be displayed upon logging in to the platform
• The "Last Updated" date at the top of this page will be revised
• For significant changes, you will be notified at least 14 days in advance

Continued use of the platform after any policy update will be considered your acceptance of the revised policy. If you do not agree to the updated policy, support@aq998.wsto get in touch.

12 Contact Us

For any questions, requests, or complaints regarding this Privacy Policy, please contact our Data Protection Team. We aim to respond within 48 hours.

Including the following details in your request will help us assist you faster: your registered email address, account ID (if applicable), a description of your request, and any relevant screenshots or supporting documents.