FAQ

Aq998 FAQ — All Your Questions Answered Here

From account registration to payments, bonuses, and betting rules — find clear, straightforward answers to all your aq998 questions in one place.

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Why Read the FAQ?

If you run into any issues with aq998, check here before contacting support — you'll find answers to most questions right away.

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Resolve issues on your own without waiting for support. Whether it's about your account, payments, or betting — find answers in just seconds.

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Every question and answer is written in plain, accessible language — no complex jargon, designed with everyday Bangladeshi bettors in mind.

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Browse by Topic

Questions are organized into 6 categories — Account, Payment, Bonuses, Betting, and Security. Jump straight to the topic you need.

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Type a keyword into the search box above and matching questions will filter instantly — no scrolling needed to find the right answer.

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Regular Updates

The FAQ is updated immediately whenever aq998's policies or features change. You'll always find the latest information here.

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Contact Support

If you can't find the answer to your question, reach out directly via live chat or email. Our Bengali-speaking support team is available 24 hours a day.

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Account & Registration

8 Q&As

Signing up at aq998 is quick and straightforward. Registration Page Enter your name, email or mobile number, username, and password. Then verify your account using the code sent via email or SMS. The entire process takes just 3–5 minutes. Registration is completely free, and you'll receive a welcome bonus on your first deposit.

Here's what you need to register at aq998:
  • Full name (as shown on your national ID)
  • An active email address or mobile number
  • A username of your choice and a strong password
  • Date of birth (for 18+ verification)
  • Country of Residence
A copy of your national ID or passport may be required for KYC verification at the time of withdrawal. Make sure you provide accurate information from the start.

Login Page Go to the login page and click the "Forgot Password?" link. Enter your registered email or mobile number and a reset link or OTP will be sent to you. Use the OTP to set a new password. If you don't see the email, check your spam folder. If the issue persists, contact support@aq998.ws.

Log in to your account and go to the KYC section under "Profile Settings." Upload photos of the front and back of your National ID card or passport. A selfie may also be required. Verification is typically completed within 24–48 hours. Large withdrawals may be held until KYC is complete.

No. Under aq998's policy, each person may only hold one account. Creating multiple accounts may result in all accounts being permanently banned and any balance being forfeited. This rule is strictly enforced to prevent bonus abuse.

To change your email, go to Account Settings, enter your new email address, and confirm using the verification codes sent to both addresses. Usernames generally cannot be changed once set. For special cases, please contact support.

Your account may have been suspended due to a policy violation, incomplete KYC, or a security alert. Email support@aq998.ws or reach us via live chat. Once the reason is identified, most cases are resolved within 24–72 hours.

To permanently delete your account, send an email with the subject "Account Deletion Request" to support@aq998.ws. Make sure to withdraw your balance first. Once deleted, your account data cannot be recovered.
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Deposits & Withdrawals

8 Q&As

Log in to your account and On the Payment Page Go to the site and click the "Deposit" button, then select your preferred payment method. You can easily deposit using bKash, Nagad, or Rocket. Enter the amount, confirm the payment, and your balance will typically be credited within a few minutes.

The minimum deposit at aq998 is just ৳200. The maximum limit depends on your chosen payment method and account verification level. For more details, payments page here.

Withdrawals at aq998 are typically processed within 15 minutes to 24 hours. bKash and Nagad are generally the fastest options. Having KYC verification completed in advance speeds things up, especially for first-time or large withdrawals. Slight delays may occur during peak hours.

Yes. If a deposit transaction fails, the funds are typically returned to your original account within 24–72 hours. If you haven't received the refund after 72 hours, contact support@aq998.ws with your transaction ID and a screenshot.

aq998 currently supports the following payment methods:
  • BKash — both Personal and Merchant
  • Nagad — One of the Fastest Methods
  • Rocket (DBBL)
  • Bank Transfer — for selected banks
  • Cryptocurrency — USDT, BTC (for selected users)
For the latest list and full terms, Payment Page here.

If a withdrawal stays "pending" for more than 24 hours, contact support. Common reasons include incomplete KYC, unmet bonus wagering requirements, or an account verification issue. Keep your transaction reference number handy and email support@aq998.ws.

aq998 does not charge any fees for deposits. However, your mobile banking provider or bank may apply their own transaction charges. For withdrawals, a small processing fee may apply depending on the payment method — for full details, visit the On the Payment Page Provided.

Contact support@aq998.ws as soon as possible and provide the full transaction details. aq998 will do everything it can, but funds sent to a third-party account cannot always be recovered. Always double-check the account number and details before making a payment.
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Bonuses & Rewards

7 Q&As

After registering, your welcome bonus is credited automatically to your account as soon as you make your first deposit. To learn about the bonus amount and terms, Bonus page See. A 100% match bonus on your first deposit is typically available.

A wagering requirement specifies how many times you must bet the bonus amount before you can withdraw it. For example, a ৳1,000 bonus with a 10x wagering requirement means you need to place a total of ৳10,000 in bets before the bonus can be withdrawn. Requirements vary by bonus — Bonus Page View Details.

Each bonus has its own expiry period. Welcome bonuses typically expire within 7–30 days. If the wagering requirements are not met within that time, both the bonus and any winnings from it will be forfeited. You can check the expiry date of each bonus in the "Bonus" section of your account.

aq998 regularly offers free spins and free bets through its promotions. These are usually tied to specific deposit offers, loyalty point redemptions, or special events. To see the latest offers, Bonus page Check regularly.

aq998 awards reward points on every bet you place. Accumulate points and redeem them for bonus cash, free bets, or special prizes. For a full breakdown of how points are earned and redeemed On the Prizes Page Available.

Enter the code in the "Promo Code" field during registration, or in the designated field when making a deposit. If the code is valid, the bonus will be credited instantly. Expired or incorrect codes will not qualify — type carefully.

Common reasons for bonus cancellation include: the bonus expiring, requesting a withdrawal while a bonus is still active, or irregular betting patterns being detected. Contact support for details on why a specific bonus was cancelled.
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Betting & Games

6 Q&As

aq998 offers a wide range of Sports Betting options:
  • Cricket — IPL, BPL, International Matches
  • Football — Premier League, La Liga, World Cup
  • Kabaddi — National & International
  • Tennis, Basketball, Volleyball
  • Esports — CS:GO, Dota 2, FIFA
For the full list and live matches, Sports Page here.

Live betting means placing bets in real time while a match is in progress. At aq998, live odds update every second, giving you the opportunity to analyze the flow of the game and place smarter bets. on the Bet page View the list of active live matches.

Confirmed bets generally cannot be cancelled. However, for bets with the "Cash Out" feature enabled, you may have the option to partially or fully cash out within a set timeframe. If a match is cancelled, your stake is automatically refunded.

aq998 uses decimal odds. The formula is: Winnings = Stake × Odds. Example: a ৳1,000 bet at odds of 2.50 returns ৳2,500 if it wins (profit: ৳1,500). For betting tips and strategies, visit the Betting Tips page here.

The minimum bet at aq998 is just ৳50. Maximum limits vary by event and market. Higher limits may be available for users with verified accounts and higher loyalty levels. The maximum limit for each bet is displayed on the bet slip.

aq998 offers a massive game library: slots, Live Casino (roulette, blackjack, baccarat), crash games, Andar Bahar, Dragon Tiger, and much more. To see the latest additions, New Games Page Visit here.
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Security & Privacy

5 Q&As

Yes. aq998 uses industry-leading 256-bit SSL encryption. All your personal information, payment data, and account transactions are fully encrypted. No data is shared with third parties. To learn more, Privacy Policy Read here.

Go to the "Security" section in your Account Settings and enable "Two-Step Verification." You can set up 2FA using your mobile number or the Google Authenticator app. Once enabled, you will be required to enter an OTP every time you log in — keeping your account significantly more secure.

Change your password immediately and log out of all devices. Then email support@aq998.ws urgently. The support team will temporarily lock your account and investigate. Going forward, keep 2FA enabled and avoid reusing the same password elsewhere.

No. aq998 does not sell or share your personal information with third parties. Only minimal data may be shared when required by law or for payment processing purposes. Learn more in our Privacy Policy page.

aq998 puts responsible gaming first. In Account Settings you'll find: daily/weekly deposit limits, betting limits, a Self-exclusion option, and a Cooling-off period. For more details, Responsible Gaming on this page.
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General Questions

4 Q&As

aq998 is a legitimate online betting and gaming platform operating under an international license. For full details on the license and regulatory body, About Us page. Compliance with local laws is the sole responsibility of the user.

Yes, aq998 has a mobile app available for both Android and iOS. The app gives you access to all the features of the website — including live betting, payments, and bonuses. The download link can be found on the main page.

The aq998 support team is available 24/7. Ways to reach us:
  • Live Chat — click the icon at the bottom right of the site
  • Email — support@aq998.ws
  • Telegram — via the official channel
Support is available in Bengali. Live chat typically gets the fastest response.

The minimum age to use aq998 is 18. Date of birth is verified during registration and confirmed through the KYC process. Account creation by minors is strictly prohibited, and any such account will be suspended upon detection.

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The FAQ is updated regularly. If any information seems outdated, let us know via support and we'll correct it promptly.

About aq998

Aq998 is a trusted name among online betting enthusiasts in Bangladesh. Thousands of Bangladeshi bettors use aq998 every day, drawn by its secure payment options, attractive bonuses, and wide range of Sports Betting markets.

This FAQ page Built to help users find quick solutions whenever they need them. Whether it's opening an account, making a deposit, requesting a withdrawal, or using a bonus — every topic is covered clearly and simply.

Aq998's Live Betting, Casino Games and Sports Betting This section is kept up to date at all times. Visit the site regularly to stay informed about new games and offers.

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